The B.R.A.N.D. System

B.R.A.N.D.​ FREEZE

The concept of branding can be complex but you don't have to get a brain freeze from it.

4/28/2025

Give 'Em a Taste

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Leveraging Ownership

Let's dive into the subtle art of captivating consumers with this power duo; fostering that irresistible feeling of ownership and leveraging the undeniable allure of free. 

​Humans are wired to value what they possess. Once we feel a sense of ownership, even temporary, the thought of losing it stings. Smart brands tap into this psychology brilliantly.

TIP 1: 30-day love affair

Offering a 30-day trial is like letting customers borrow the keys
Free Trials: Just like falling for that comfy couch you're "just trying out," a 30-day free trial for software or a 1-week hot yoga classes lets consumers integrate your offering into their lives. By the time the trial ends, it feels like theirs.
  • Real-World: Amazon.com amongst many other companies, thrive on this. The initial barrier is low, and the convenience of having the service becomes quickly indispensable.  
  • Action: Identify a core aspect of your product or service that can be offered risk-free for a limited time. Make the onboarding seamless and ensure consumer experience the full value during the trial. Remind them of what they'll miss if they cancel!

"Imagine This Is Yours": Even without a formal trial, you can create a sense of ownership.
  • Real-World: IKEA's showrooms let you envision their furniture in your own home. Through their app, you can use AR technology to "place" that dream plush couch in your home office. Click here to learn what makes IKEA unique. 
  • Action: Use high-quality visuals and interactive experiences that allow consumers to imagine your product or service as part of their lives. For service-based businesses, offer a free consultation that feels like a personalized planning session.

Limited-Time Exclusive Access: Offer early access or beta versions to a select group. This creates a feeling of being "in the know" and owning a piece of something special before the masses.
  • Real-World: Many tech companies use beta programs to generate excitement and gather valuable feedback, making early adopters feel like stakeholders. Before releasing Gmail in 2004, Google launched an invite-only beta-test to a small group of consumers. Learn more about beta-testing.
  • Action: Consider a phased rollout of new products or features, offering exclusive access to loyal consumers or those who sign up early.

TIP 2: Magnetic Pull of Free

Even if we don't need it right now, a free sample is irresistible!
​The Irresistible Sample: That tiny perfume vial, that bite-sized pastry, that 15-minute mini-facial – free samples let consumers experience the tangible benefits firsthand, lowering the barrier to a potential purchase decision.
  • Real-World: Grocery stores like Trader Joe's and Sam's Club offering tasting of their food or beverage are classic examples of driving trial and future sales. Service-based businesses can offer free consultations or introductory workshops.
  • Action: Identify a low-cost way to let potential consumers experience a sampling of your offering. Make it easily accessible and highlight the value they'll receive.

The Strategic Add-On: Offering a free gift or bonus with a purchase increases the perceived value significantly. It's not just about the free item itself, but the feeling of getting "more."
  • Real-World: "Buy one, get one free" offers or free shipping over a certain purchase amount are common and effective. F&B outlets like Denny's and Buffalo Wild Wings used B.O.G.O. offers frequently.
  • Action: Brainstorm valuable add-ons that complement your core offering and incentivize purchase. Frame them as a special bonus rather than just a discount.

The "Freemium" Model: Offering a basic version of your service for free can be a powerful way to attract a large user base and then upsell them to premium features later. The initial "free" experience builds familiarity and trust. Be careful to not tread on the bait-&-switch model.
  • Real-World: Spotify, Dropbox, and many software companies use this model effectively.
  • Action: Consider if a freemium model could work for your business, offering enough value in the free tier to attract users and a clear incentive to upgrade.

The feeling of ownership and the allure of "free" are potent psychological triggers. By strategically incorporating free trials, engaging experiences, and valuable samples or add-ons, you can ignite initial interest and cultivate a deeper connection that leads to long-term loyalty. 

​It's about letting consumer experience the value firsthand and making them feel like they're already part of your brand story.
Remember, these are powerful ways to connect with your consumers, but the magic truly amplifies when your team (aka employee) knows how to shine.

GO TO TIPS #3 & #4

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4/11/2025

Ignite a Spark to Build a Flame

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We've all heard the buzzword: 'niche.' We think of quirky products, ultra-specific services, or that one thing we do that no one else does. But what if 'niche' wasn't just about 'what' you sell, but 'why' you sell it? What if it wasn't about being cheaper or just different, but about being greater? 

Imagine a niche that ignites a movement, that rallies customers – both inside and out – to stand behind a purpose, a cause, a belief.  A niche that transcends fleeting trends and becomes a lasting legacy.  It’s not about just selling something, it’s about standing for something. 

​Let’s explore how to build a niche that’s not just unique, but meaningful, even if, in the moment, the product or service isn’t the star of the show.  Let’s build a niche that inspires. Read the previous post: ​Your Niche: Cheaper or Greater?

COFFEE  ROASTER

A coffee roaster can be about cheaper coffee or greater purpose like ethical sourcing.

Igniting A "Spark"

  • Sensory Pop-Ups: Host short, engaging pop-up events onsite or offsite (farmers' market, community center) offering free samples of new or limited-edition roasts. The aroma and immediate taste experience create a memorable first impression.
  • "Blind Date" Discount: Offer a significant discount on a first purchase with a playful "blind date" theme – customers don't know the exact roast until they receive it, adding an element of surprise and fun, encouraging trial.
  • "Brew-It-Yourself" Challenge: Launch a fun, short-term social media challenge encouraging followers to share their best or most creative home brewing methods using the roaster's beans, with a small prize for participation (e.g., a free bag of coffee or a discount). This generates engagement and introduces their coffee to new audiences through user-generated content.

Build the "Flame"

  • Transparent Sourcing Stories: Share compelling stories and visuals of the coffee farmers and communities they work with, highlighting ethical practices and the positive impact of their sourcing. This builds an emotional connection beyond just the taste.
  • Host Community Coffee Events & Workshops: Organize in-person or virtual events like public cuppings, home brewing workshops, or talks about coffee origins and sustainability. This creates a direct connection with their customers, fosters a sense of community around coffee culture, and positions the roaster as a knowledgeable and passionate leader in their field.​ 
  • Local Partnerships & Give-Back Initiatives: Collaborate with local businesses or charities, creating co-branded offerings or donating a portion of sales to a cause their customers care about. This demonstrates a commitment to something greater than just profit, building loyalty and shared purpose.

SALON  SERVICE

A salon service can be about cheap and quick services or about customer care and building self esteem.

ignite a "spark"

  • "Mystery Makeover" Discount: Offer a limited number of "mystery makeover" appointments at a significantly reduced price. The client knows they'll get a service (e.g., cut and color), but the stylist has creative freedom within certain parameters. This creates excitement and can attract adventurous new clients.
  • "Pop-Up Pamper Stations": Set up mini, visually appealing styling or braid bars at local events, markets, or even partnering businesses (like a clothing boutique). Offer quick, free touch-ups or mini-styles to introduce people to the salon's skills and create a positive first impression.
  • "New Client Shine" Discount: Offer a significant discount (e.g., 20% off first service) specifically for first-time clients. This incentivizes trial and makes the salon more appealing to newcomers.

​Build the "Flame"

  • Personalized "Hair Journey" Plans & Loyalty Rewards: After the initial visit, create a personalized hair plan for each client, outlining recommended treatments and maintenance. Implement a loyalty program that rewards repeat visits with increasing perks (e.g., discounted products or service), making clients feel valued and encouraging long-term commitment.
  • "Styling At Home" Workshops & Community Events: Host small, intimate workshops in the salon on topics like "How to Style Your Curls," "Mastering the Blowout," or seasonal hair care tips. This positions the salon as a knowledge leader, fosters a sense of community among clients, and builds relationships beyond just appointments.
  • "Refer-a-Friend, Share the Confidence" Program: Implement a strong referral program that rewards existing clients for the new client they refer. Offer a significant discount or a free service to the referrer, incentivizing word-of-mouth marketing and building a community of confident clients who advocate for the salon.

Are you in a different industry and wondering how your business can ignite a "spark" to build the "flame"? Comment below with your name and company's information.

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4/8/2025

Your Niche: Cheaper or Greater?

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We all know the lure of a good deal. Slashing prices or offering the newest gadget can certainly grab attention and bring in a rush of customers. That's one way to carve out a "niche" – being the cheapest or the freshest face on the block. But is that the legacy you want to build?

Think about it. A niche built solely on being "something cheaper" is a race to the bottom. Someone will always be able to undercut you, and your value becomes solely tied to price. Similarly, a niche based purely on being "something new" is often fleeting. Trends fade, and what's cutting-edge today is old news tomorrow.

Now, consider a different kind of niche: "something greater." This isn't just about what you sell, but why you sell it. It's about tapping into a deeper purpose, a set of values that resonates with your customer (internal and external) on an emotional level.

​The Short-Term Spark

  • Attraction: Immediate price sensitivity or novelty.
  • Loyalty: Often transactional and easily swayed by the next cheaper or newer thing.
  • Impact: Can drive initial sales but may lack lasting connection.
  • Example: The flash sale website with deep discounts on random goods, or the latest trendy gadget that's quickly replaced by the next innovation.

​The Long-Term Flame

  • Attraction: Shared values, a sense of belonging, and a desire to support a meaningful cause.
  • Loyalty: Stronger and more resilient, based on emotional connection and shared purpose. Customers become advocates.
  • Impact: Creates a lasting brand identity, fosters community, and can drive consistent support even without constant discounts.
  • Example: The sustainable clothing brand that champions ethical production, the local coffee shop that actively supports community initiatives, or the tech company dedicated to digital accessibility.

What is your niche? Something cheaper or something greater?

The Occasional Spark is Okay,
But Build the Flame

Offering a discount or a new feature can be a great way to introduce people to your brand and your "greater" purpose. Think of it as a little spark to ignite interest. However, your long-term strategy should focus on nurturing the "greater" aspect of your niche.

When you rally your customers – both your paying audience and your internal team – around a shared purpose, you build something far more powerful than just a business. You create a movement, a community, a lasting impact. This kind of niche isn't easily replicated by a lower price or a fleeting trend. It's about the heart of your brand, and that's a value that truly endures.
Dive deeper for some suggestions on how you can ignite a spark and build the flame.

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    B.R.A.N.D.  FREEZE

    Branding can be a tedious and complex process, capable of hurting like a brain-freeze if you overthink it. As your business evolves throughout its lifetime, your brand will take shape and become more authentic and relatable. In this series of blog posts, I will be "freezing" a moment in the life of a business and discussing what they are doing to become memorable.

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